How can we help?
Find answers below, or get in touch by email and we will get back to you as soon as we can.
Contact support
Email dev.nomantariq@gmail.com. Please include your device model, iOS/iPadOS/macOS version and a short description of the issue.
Restore purchases
If you reinstalled the App or are using a new device, you can restore your Pro subscription at no extra cost:
- Make sure you are signed in to the App Store with the Apple ID you used to subscribe.
- Open the App and go to the Pro upgrade screen.
- Tap Restore Purchases and wait a moment while Apple confirms your subscription.
Your subscription works on all your iPhone, iPad and Mac devices that use the same Apple ID. Your check history is stored locally on your device.
Manage or cancel your subscription
Subscriptions are billed and managed by Apple. To cancel or change your plan:
On iPhone or iPad
- Open the Settings app.
- Tap your name, then Subscriptions.
- Choose Plagiarism Check & AI Humanize and tap Cancel Subscription, or pick a different plan.
On Mac
- Open the App Store app.
- Click your name at the bottom of the sidebar, then Account Settings.
- Next to Subscriptions, click Manage, then Edit next to the App.
Cancel at least 24 hours before the end of the current period to avoid being charged for the next one. You keep Pro until the end of the period you have paid for. See Apple’s guide: If you want to cancel a subscription from Apple.
Refunds
Because purchases are processed by Apple, we cannot issue refunds directly. You can request a refund from Apple at reportaproblem.apple.com.
Frequently asked questions
I bought Pro but the app still shows the free plan
Make sure you are signed in with the same Apple ID you used to subscribe, then open the paywall in the App and tap Restore Purchases. Check that you have an internet connection. If it still does not work, email us with the date of purchase (do not send payment details).
How many free checks do I get?
Every user gets 2 free checks per day across all tools (the count resets each day). Pro plans (Weekly, Monthly and Yearly) include unlimited checks. Each single check can be up to 5,000 words (2,000 for the Humanizer).
Why are my plagiarism results different from another tool?
Every tool searches different sources and uses different matching methods. The App compares your text with public web pages it finds through web search, so results are estimates and can differ from tools that use private databases.
The AI Detector flagged my own writing as AI. Why?
AI detection is probabilistic and can be wrong, especially for short, formal or formulaic text. Treat the result as an indicator, not proof. Longer samples usually give more meaningful estimates.
Voice dictation is not working
Dictation needs microphone and speech recognition permission. Go to Settings → Privacy & Security → Microphone and Speech Recognition, and turn them on for the App.
A file or web link would not import
The App can import text from PDF, DOCX and TXT files. Scanned PDFs that contain only images have no selectable text to import. Some web pages block access or load their text dynamically; in that case, copy and paste the text instead.
How do I delete my history?
Your history is stored only on your device. Open the History tab in the App to delete individual checks or clear your history. We do not have a copy of it.
How do I change the app language?
Open the Settings tab in the App and choose Language. The App is available in 33 languages.
Privacy and terms
Learn how we handle your data in our Privacy Policy, and read our Terms of Use.